Privacy Policy

1. Introduction

Finsentric ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

By using Finsentric, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our platform.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, username, password
• Profile Information: Trading preferences, watchlists, portfolio data
• Communication Data: Messages, support inquiries, feedback
• Payment Information: Billing details (processed by third-party payment processors)

2.2 Automatically Collected Information

• Usage Data: Pages viewed, features used, time spent, click patterns
• Device Information: IP address, browser type, operating system, device identifiers
• Location Data: General geographic location based on IP address
• Cookies and Tracking: Session data, preferences, analytics information

2.3 Third-Party Data

• Broker Integration Data: Account balances, positions, trade history (with your authorization)
• Social Media: Public profile information if you connect social accounts
• Analytics Providers: Aggregated usage statistics and performance metrics

3. How We Use Your Information

We use collected information to:

• Provide, maintain, and improve our platform
• Process transactions and send related information
• Personalize your experience and deliver relevant content
• Analyze sentiment and market trends
• Send administrative messages, updates, and security alerts
• Respond to your comments, questions, and support requests
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues and fraud
• Comply with legal obligations and enforce our terms
• Send marketing communications (with your consent)

4. How We Share Your Information

We do not sell your personal information. We may share information in the following circumstances:

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf, including:

• Cloud hosting and infrastructure providers
• Analytics and data analysis services
• Payment processors
• Customer support tools
• Email and communication services

4.2 Broker Integrations

When you connect a broker account, we share necessary information to facilitate trade execution and account synchronization, subject to your authorization.

4.3 Legal Requirements

We may disclose information if required by law, court order, or government regulation, or if we believe disclosure is necessary to:

• Comply with legal obligations
• Protect our rights, property, or safety
• Prevent fraud or security issues
• Respond to emergencies

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure authentication protocols (OAuth for broker connections)
• Regular security audits and vulnerability assessments
• Access controls and employee training
• Monitoring for suspicious activity

6. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a portable format
• Opt-Out: Unsubscribe from marketing communications
• Restriction: Limit how we process your information
• Objection: Object to certain processing activities

To exercise these rights, contact us at privacy@finsentric.com

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Analyze platform usage and performance
• Provide personalized content and features
• Measure marketing campaign effectiveness

You can control cookies through your browser settings. Note that disabling cookies may affect platform functionality.

8. Data Retention

We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your information within 30 days, except where retention is required by law.

9. Children's Privacy

Our platform is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@finsentric.com
Legal: legal@finsentric.com